Privacy Policy

At Misty Hills, a project by Magna Homes, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what personal information we collect when you visit mistyhills.co, submit an enquiry, request information, schedule a site visit, or otherwise interact with our sales team.

This policy applies to information collected through the Misty Hills website and through related interactions with our sales and customer-support teams.

1. About the Brand

Misty Hills is a real estate development by Magna Homes, located at Jambrung, Karjat, Raigarh, Maharashtra. The project is a 15+ acre township comprising residential offerings including studio apartments and private villas, along with a planned 4-star resort by The Fern Hotels & Resorts.

The project is registered with the Maharashtra Real Estate Regulatory Authority (MahaRERA) under registration number P52000076630.

2. Information We Collect

Depending on how you interact with the website, we may collect:

• Your full name
• Email address
• Phone number
• City
• Property interest
• Preferred site-visit date
• Message or enquiry details
• Technical information generated when you use the website
• Information you voluntarily provide when communicating with our team

The website's enquiry forms specifically request your Full Name, Email, Phone, City, Property Interest, Preferred Visit Date and Message.

If you proceed beyond an initial enquiry and engage with us regarding a property purchase, additional information may be required for booking, KYC, documentation, agreement registration and other legal or transactional requirements. Our Terms & Conditions state that formal property bookings are subject to KYC and applicable legal due-diligence requirements.

3. Information Provided Through Forms

Misty Hills provides enquiry and site-visit forms across the website. The forms currently request Full Name, Email and Phone (all required), together with City, Property Interest, Preferred Visit Date and Message.

These details may be used to:

• Respond to your enquiry
• Provide information about the project
• Send requested brochures or information
• Schedule or coordinate site visits
• Understand your preferred property type
• Answer questions about the project
• Follow up on your enquiry

Our team aims to respond to enquiries within 24 hours. The website also provides direct contact through telephone, email and WhatsApp.

4. Information You May Voluntarily Provide

You may provide additional information when communicating with Misty Hills or its sales team. This may include information relating to:

• Your property preferences
• Preferred villa, apartment or resort residence
• Site-visit requirements
• Questions about pricing, amenities or project specifications
• Investment or rental-related enquiries
• NRI/OCI property-purchase enquiries
• Partnership or business enquiries
• Information included in your message or correspondence

Please provide only information that is relevant to your enquiry or requested service.

5. Automatically Collected Information

The website collects certain technical information through cookies and analytics technologies, including:

• IP address
• Browser user-agent string
• Referring URL
• Pages visited

This information is collected through cookies and analytics scripts used on the website. Our analytics and tracking technologies include Google Analytics 4, Google Tag Manager and Meta Pixel, as described in section 8.

6. How We Use Information

We may use your personal information to:

• Respond to enquiries
• Schedule site visits
• Provide requested brochures and project information
• Communicate information about available properties
• Follow up on property enquiries
• Support the sales process
• Synchronise enquiries with our internal CRM system
• Improve the website and user experience through analytics
• Send requested offer information or project launch announcements
• Manage communications with prospective buyers
• Support documentation and legal processes where applicable
• Comply with applicable legal and regulatory requirements, including MahaRERA-related obligations

7. Legal Basis for Processing

Where applicable, we may process personal information based on:

• Your consent
• Your request for information or a site visit
• Steps taken at your request before entering into a property transaction
• The need to provide or manage requested services
• Compliance with applicable legal or regulatory requirements
• Other lawful grounds available under applicable Indian law

Where processing is based on consent, you may withdraw that consent subject to applicable law and the nature of the processing.

8. How We Share Information

We may share personal information where reasonably necessary to operate the Misty Hills website, respond to enquiries, provide requested services, support sales activities or comply with applicable law.

• Internal teams: information may be shared with the relevant sales and CRM teams at Magna Homes for enquiry management and follow-up.
• Service providers: information may be processed by providers supporting website hosting, transactional email and analytics. Hostinger is our website hosting provider.
• Authorities: information may be disclosed where required by applicable law or lawful requests from authorities, including MahaRERA, tax authorities, courts or other lawful authorities.

We do not sell your personal information to third parties.

9. Cookies and Similar Technologies

Misty Hills uses cookies and similar technologies for website functionality, analytics, security and other purposes:

• Google Tag Manager (container: GTM-K63RQ5TL) - manages tags and scripts on the website.
• Google Analytics 4 - visitor behaviour analysis, page-view measurement, conversion tracking and website improvement. Analytics data is retained according to the stated Google Analytics 4 retention setting.
• Meta (Facebook) Pixel - audience building for advertising, if enabled.
• Google reCAPTCHA v3 - invisible bot protection on forms.

You may be able to restrict cookies through your browser settings. However, disabling certain technologies may affect some website functionality.

10. Third-Party Websites and Services

The Misty Hills website may link to or interact with third-party websites and services, including Google Maps, Google Analytics, Google Tag Manager, Meta Pixel, Google reCAPTCHA, Hostinger and other providers supporting website, email or analytics functions.

Our Terms also state that links may be provided to brochure files hosted on cloud storage, social media platforms and marketing partners.

Third-party websites and services may have their own privacy policies and terms. Misty Hills is not responsible for the privacy practices of third-party websites that you access directly.

11. Data Security

We use reasonable security practices designed to protect personal information against unauthorised access, misuse, loss or disclosure. These include:

• HTTPS encryption in transit
• Access-controlled storage
• Hashed administrative credentials
• Rate limiting
• Invisible reCAPTCHA protection on forms

No method of transmitting or storing information online can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required for legal, regulatory, business or dispute-resolution purposes.

• Enquiry data: up to 36 months from the date of last contact for follow-up and re-marketing purposes, after which it is deleted or anonymised.
• Analytics data: retained according to the stated Google Analytics 4 retention period of 14 months.
• Blog comments: retained until deletion is requested or the relevant account or site is closed.

Where a longer retention period is required by law or necessary for an ongoing transaction or dispute, information may be retained for the applicable period.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request erasure of personal information, subject to applicable legal or legitimate retention requirements
• Withdraw consent for marketing communications
• Raise a privacy-related grievance
• Exercise other rights available under applicable Indian data-protection law

To make a data-related request, contact us at sales@mistyhills.co with the subject line "Data Request" and identify your request clearly. We may need to verify your identity before processing certain requests.

14. Withdrawal of Consent

Where your personal information is processed based on consent, you may withdraw your consent by contacting us. You may also request that marketing communications or other optional communications be stopped.

Withdrawal of consent does not affect processing that was lawfully completed before the withdrawal. Where information is required to provide a requested service, complete a transaction or meet a legal obligation, withdrawal of consent may not prevent such processing where another lawful basis applies.

15. Children's Privacy

The Misty Hills website is intended for adults and prospective property buyers and is not directed toward children under 18. We do not knowingly seek unnecessary personal information from minors.

If a parent or lawful guardian believes that personal information relating to a minor has been collected unnecessarily, they may contact us using the details below.

16. International Data Transfers

Misty Hills uses third-party technology and service providers for website hosting, analytics, communications and related functions. Some third-party providers may process information in locations outside India. This policy does not provide a complete country-by-country description of all such processing locations.

Where personal information is processed outside India, the applicable arrangements and safeguards will be considered in accordance with applicable Indian data-protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our project or services, website functionality, data-processing practices, third-party technologies, or applicable privacy and data-protection requirements.

The "Last updated" date at the top of this page will indicate when the policy was most recently revised.

18. Contact Us

For questions about this Privacy Policy or the handling of your personal information, please contact:

Magna Homes - Misty Hills
Jambrung, Karjat, Raigarh, Maharashtra - 410201, India
Email: sales@mistyhills.co
Phone: +91 8655740300
WhatsApp: +91 78248 69323

For general enquiries you may also write to info@mistyhills.co.

19. Privacy Complaints and Grievances

For privacy-related complaints or concerns, you may contact:

Grievance Contact - Misty Hills
Jambrung, Karjat, Raigarh, Maharashtra - 410201, India
Email: info@mistyhills.co
Phone: +91 8655740300

Grievances are typically acknowledged within 24 hours and resolved within 30 days. Where applicable, individuals may also have rights or remedies available under India's data-protection framework.